ACCSM Chair Ajman Meludin shares ASEAN’s goals and plans for the civil service sector, following the increased demand for online public services as a result of the pandemic. He discusses the challenges of improving the digital infrastructure and building the capacity of civil servants to deliver digital services efficiently.
As part of the global community, ASEAN is also experiencing the mega trends of digitalisation and technological advancement. It is an irreversible process, albeit at different paces across Member States. Therefore, adaptation is not an option but a necessity across public and private spheres, including in the civil service. ASEAN Member States are in the … Designing the Future of ASEAN: Towards a modern, agile, and citizen-centric civil service
The COVID-19 pandemic has accelerated digital transformation. Stringent social distancing measures are changing lifestyles and work arrangements. Businesses and governments have to rely even more on technologies to provide information, goods, and services to meet shifting demands from the public.